Craftworx Jewellery Workshops

Refund Policy


Products Purchased from our Online Store

If a product that you have ordered from us arrives in a damaged state, you will be entitled to return it and receive a full refund. After we receive your item, we will inspect it and process your refund.

The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

You will be responsible for the postage to return products that were ordered in error or that you have decided you no longer want. When we issue your refund, we will deduct the value of the original postage charges to send the order to you.

In order to be eligible for a refund, you must return the product to us within 30 calendar days of your purchase. The product must be in the same condition that you received it and undamaged in any way.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

Any products that are shipped with shrink wrapping cannot be returned for any reason if the shrink wrapping has been removed.

Online Store Purchases from the European Union

Please note - if your order is to be sent to an address in a European Union country, you may have to pay import VAT (and customs duties, if payable) and a handling fee to your local postal service or authorities before delivery can be completed. These charges will depend on the country your order is being sent to and the value of your order. If you refuse to pay these charges and the package is returned to us, we will deduct the original postage, payment gateway fees and any return charges from your refund.

Studio Workshops

For standard workshops we require a minimum of 21 days’ notice if you wish to cancel your booking so that we can try to resell the workshop place. If we successfully resell your place, you will be given a full refund. If we are unable to sell your place then no refunds will be given.

Master classes, Retreats and any event involving a visiting tutor maybe subject to specific terms & conditions. The minimum re-sell period for such events will be 90 days because we have to commit to visiting tutors’ travel plans well in advance of the event. If we successfully resell your place, you will be given a full refund. If we are unable to sell your place then no refunds will be given.

You may request a change of standard workshop date up to 21 days prior to the start of the workshop that was originally booked. Transfer to any other workshop will be subject to availability.

Each standard workshop has a maximum number of places available and a minimum number before it can run. We review course viability seven days prior to the start date. In the unlikely event that we have to cancel a course, we will offer a suitable alternative date or a full refund.

If a workshop cannot run because of tutor illness, we will give as much notice as possible and we will offer a suitable alternative date or a full refund.

In the event of the cancellation of any workshop or course for any reason whatsoever, Craftworx will not be liable for any third-party costs, such as travel or accommodation.

We recommend that students take out the appropriate travel insurance that will cover your costs if you are unable to attend a workshop or course or if the workshop or course is cancelled.

No refunds will be given to students who do not turn up to workshops and courses they have booked and paid for.

Online Distance Learning Programme

Thank you for your interest in our online distance learning programme. You are entitled to a full refund prior to us joining you into the private Facebook groups. However once you have been joined into the group and you have access to the video material, a refund is no longer possible. If you purchase one of our online courses that includes a kit and/or template, no refunds will be possible after the kit/template has been posted.

Gift Certificates

Refunds are not available on gift certificate purchases, nor can gift certificates be exchanged for cash or other goods.

Gift certificates are transferable, so if you are unable to attend your course, you may contact us to nominate another student.