Summary of how we use your data

Craftworx Jewellery Workshops uses your personal data to manage and administer your involvement with the Company and to keep in contact with you for those purposes.

Some data is stored securely at our registered address. Other data is managed via third party providers such as PayPal, Amazon, Selz and MailChimp who use your data to administer orders for our products and services or to inform you of updates to our products and services as well as communicating details of any special offers or competitions.

Where we rely on your consent, such as any consent we seek for email marketing, you can withdraw this consent at any time.

What does this policy cover?

This policy describes how Craftworx Jewellery Workshops (also referred to as "the Company", "we" or "us") will make use of the data we handle in relation to our customers. The policy also describes your data protection rights including a right to object to some of the processing which we carry out. More information about your rights and how to exercise them is set out in the "What rights do you have?" section.

What information do we collect?

We collect and process personal data from you when you purchase products and services from us or when you enter any competitions promoted by us. This data will include some or all of the following:-

  • your name
  • your billing address
  • your delivery address
  • your email address
  • your phone number
  • your payment and/or bank account details, where you provide these to pay for products and services
  • your marketing preferences, including any consents you have given us

What information do we receive from third parties?

Sometimes, we receive information about you from third parties. For example, if you purchase a book or DVD from us via Amazon, they will provide your name and delivery address. Amazon deliberately withholds email addresses and any electronic communication with Amazon customers is conducted via the Amazon selling portal. All Amazon transactions are subject to the Amazon Privacy Policy.

If you purchase any items from our online store, you are providing information to our third party online store provider, Selz. Data collected will include your name, billing address, delivery address and email address. All Selz transactions are subject to the Selz Privacy Policy.

If you purchase a workshop directly from our website using the PayPal buttons, PayPal will collect your name, billing address, email address and contact telephone number. All PayPal transactions are subject to the PayPal Privacy Policy.

If you have attended one of our workshops at an exhibition and have provided your name and email address to the organisers, they may pass that information on to us if you have consented for them to do so.

How do we use this information, and what is the legal basis for this use?

We process this personal data for the following purposes:-

  • To fulfil a contract, or take steps linked to a contract: this is relevant where you make a payment for any products and/or services, or enter a competition.
  • This includes taking payments, communicating with you, providing and arranging the delivery or other provision of products, prizes or services.
  • As required by the Company to conduct our business and pursue our legitimate interests, in particular we will use your information to manage and administer your membership of any of our online distance learning courses and to keep in contact with you for these purposes.
  • Where you give us consent we will send you direct marketing or promotional material by email on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below in the "How do you get in touch with us?" section.

Who will we share this data with, where and when?

Personal data will be shared with third party service providers, who will process it on our behalf for the purposes identified above. Such third parties include Amazon, PayPal & Selz as the providers of our online store facilities as well as MailChimp which is the provider of our electronic mail communications. We may also share some of your information with our website server (Fasthosts) where you are a visiting tutor or where you have provided a testimonial regarding our services.

What rights do you have?

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don't have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing). These rights may be limited, for example if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. To exercise any of these rights, you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to the Information Commissioner's Office.

How long will we retain your data?

We will retain information held to maintain statutory records in line with appropriate statutory requirements or guidance.

How do you get in touch with us?

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, you can get in touch by writing to The Data Protection Officer, Craftworx Jewellery Workshops, 12 Oriel Close, Walkington, Beverley, East Yorkshire, HU17 8YD, United Kingdom.